01
Infrastructure maintenance
Server, network and storage support; diagnostics; on-site intervention; spare management; remote support; SLA-backed maintenance.
Intelligent transformation.
We keep business-critical infrastructure running, long after the OEM stops.
Founded in 2009, Advance Tech Solutions is a Bangkok-based, OEM-agnostic technology services provider. We support telecommunications and network operators, financial services and banking, public sector organisations, retail, manufacturing and systems integrators — designing service around the client estate and business requirement rather than a single OEM product roadmap.
Service snapshot
- Coverage
- Server, network and storage estates, supported multi-vendor
- Estate status
- Post-warranty, end-of-service and end-of-life equipment supported
- Fastest SLA referenced
- 15-minute response and four-hour resolution for selected scopes
Final contractual availability depends on the agreed service scope, location and partner coverage.
Services
Modular services, contracted individually or as an integrated managed service
The service model can be scaled from on-demand interventions to a multi-year managed service. Scope can include a dedicated service desk, named service manager, engineer coverage, local spare buffers, escalation management and periodic service governance.
02
Hardware sales & rental
Supply of spares, configured systems, remarketed hardware and lifecycle replacement options where appropriate.
03
IT equipment relocation
Site moves, recovery planning, equipment handling, configuration validation and relocation support.
04
Recycling & asset disposition
Collection, salvage, revaluation, reprocessing and destruction reporting or certification for end-of-life assets.
05
Technology outsourcing
Managed technical resources and operational support that allow client teams to focus on strategic priorities.
06
Project & professional services
Consulting, requirements analysis, solution design, implementation, migration, training, PMO and technical governance.
Solutions
Beyond hardware: security and telecom solutions
Alongside infrastructure maintenance, ATS materials reference security validation and secure access, and long-standing experience in telecom billing and mediation environments.
Cyber security
Security validation and secure-access technologies referenced in ATS materials.
SafeBreach SolutionAppGate SDP
Telecom technology
Experience referenced in billing, charging and mediation and supporting technologies for telecom environments.
Billing and chargingMediation systemsEvent data management
Infrastructure maintenance
OEM-agnostic support for server, network and storage estates, including post-warranty and lifecycle extension services.
CiscoHPDellIBMOracleJuniper
Maintenance
IT support maintenance made to measure
Five coverage models, each with its own spares arrangement and commercial terms. Coordination and management of technical interventions is included, guaranteed to respect the SLA commitment.
- Full support
- On-site stock of spare parts. Diagnostics and support with a dedicated hotline. Critical-mission SLA. SLA of the client's choice.
- Spare management
- Access to an available stock of spare parts. Subscription according to the SLA required. Fixed price per unit.
- Remote support
- Access to an available stock of hardware. Subscription according to the SLA required. Fixed price per unit.
- Fly and fix
- Pre-paid tickets. On-site complete cover, up to three days 24/7 on site. Best effort, no SLA.
- On-demand support
- Dedicated to big organizations. Adapted to important and heterogeneous stocks. SLA of the client's choice.
Lifecycle extension
Continue supporting stable infrastructure beyond standard OEM support windows where risk and economics justify it — with hardware health and configuration assessment, spares planning by criticality and location, and planned replacement and migration roadmaps.
25+
Software projects
10+
Multi-year managed service clients
98%
Committed SLAs achieved
Global reach through partner networks
10
Call centers worldwide, supporting any location
350,000+
Spare parts in global inventory for all major brands
215
Buffer locations worldwide, over 100K spares in each
150+
Certified engineers, deployed on site when requested
80%
Savings on hardware, with proven ROI and OPEX reduction
Capabilities
What we hold, supply and support
Five product-catalogue categories, with international shipment, warranty tests and storage in Europe and Asia. Brands in the catalogue include Cisco, HP, Dell, IBM, Oracle and Juniper.
Server
HP/HPE, Dell, IBM, Fujitsu, Sun/Oracle, Lenovo and related enterprise server families.
Workstation
Workstation hardware supplied from the ATS product catalogue, including full configuration.
Storage
EMC, NetApp, Hitachi, HP/HPE, Dell and IBM storage platforms.
Network
Cisco, Juniper, Extreme and data-centre switching and routing technologies.
Backup & library
StorageTek and related storage and tape library platforms.
How we work
A standard incident workflow in four stages
Every intervention is logged, measured and reviewed. Governance runs alongside it: operational service review, an SLA and KPI dashboard, problem review and capacity or lifecycle review.
01
Log and qualify
Capture client, site, serial number, symptoms, severity, business impact and contact details.
02
Diagnose and plan
Analyse logs, conduct remote diagnosis, define the action plan and determine engineer and spare requirements.
03
Dispatch and resolve
Allocate engineer and parts, coordinate logistics, perform the on-site intervention and restore service.
04
Close and improve
Obtain confirmation, issue the intervention report, measure SLA performance, identify root cause and track improvement actions.
Clients
Selected customers in Thailand and South-East Asia
Organisations across telecommunications, financial services, the public sector and technology services, named as supplied in ATS client materials.
Technology partners: Evernex, ReTechSolutions, HP, Dell, IBM, EMC, Fujitsu, Hitachi Data Systems, Cisco, Juniper Networks and NetApp.
Why ATS
The responsiveness of a local partner, the breadth of a multi-vendor service model
We help clients protect uptime, control technology lifecycle cost and simplify operational accountability across telecommunications, financial services and banking, public sector, retail, manufacturing and systems-integrator environments.
Local accountability
Bangkok-based client engagement and service ownership, with the ability to coordinate wider partner resources when needed.
Multi-vendor independence
Support designed around the client estate and business requirements rather than a single OEM technology roadmap.
Lifecycle expertise
Capability across current, post-warranty, end-of-service and end-of-life infrastructure.
Flexible commercial models
Project, on-demand, maintenance, managed service and resource-based engagement options.
Service governance
SLA measurement, structured escalation, intervention reporting, management reviews and continuous improvement.
End-to-end scope
Consulting, project delivery, maintenance, spares, relocation, managed services and responsible asset disposition.
Contact
Tell us what needs supporting
Send an installed-base list or a short description of the estate and we will come back with a coverage and SLA outline.
- Registered office and warehouse
- 89/2 Moo 3, Chaengwattana Road, Tungsonghong, Laksi, Bangkok 10210, Thailand
- Telephone
- +66 89 000 6656
- contact@advancetech.co.th
- Website
- www.advancetech.co.th